Airline Cargo Assistant

The airlines which are mainly dedicated to transport cargo(also known as Airline Cargo or Airfreight Cargo) by air are known as Cargo Airlines. However, many passenger airlines also have divisions or subsidiaries for transporting air cargo.

As an Airline Cargo Assistant, you will be working in the logistic and warehousing department of an airline company – where the items or packages are stored for transportation purposes.  You will be responsible for storing the items or packages and shipping them across the country and around the world with the help of commercial and private services. You will be responsible for the smooth handling of cargo throughout the cargo operation by performing various multi-skilled roles with the help of various provided resources. You will not only be performing the task of transporting the cargo but also responsible for cargo handling, performing documentation tasks, customer services, delivery tasks, build-up, equipment operation, and transportation tasks.

As an Airline Baggage Handler, you will be responsible for preparing baggage, cargo, and mail that needs to be transported to a passenger aircraft. You will be using various baggage lifting equipment and a baggage truck, and sometimes you might operate a conveyor belt, while loading, unloading or transporting the baggage or cargo package. You will be responsible for quick and safe loading, unloading, or transporting the cargo or passenger packages or baggage at an airport. You will be required to load the luggage or baggage at the correct carousel (a device that delivers the checked baggage) at the baggage claim area of the airport or their final destination.

As an Airline Baggage Handler, you will be handling various job responsibilities also apart from baggage handling. Some of them are as follows:

• Operations (load controller) Agent: There is a set limit to how much a loaded aircraft (in addition to the cargo, passenger and fuel load) can weight for maintaining the balance and ensuring the safe operation of the aircraft. You will be involved in controlling the load, load distribution, calculation for ensuring the intended flight operates with the safety envelops as per the prescribed standards or limits.

• Warehouse agent: Where all the inbound and outbound air freights are processed, are known as air freight warehouses – which are usually separate from the passenger terminals. They are located on or adjacent to the airport. You will be performing the build-up and breakdown of the cargo or baggage safely within the assigned timeframes.

• Crew Chief: You will be responsible for ensuring that the aircraft has been loaded by following the specifications provided by the load controller or agent. You will be reporting to the management about any discrepancies or issues.

• Ramp Agent: The Ramp agent is typically responsible for the loading of cargo or baggage. You will also be involved in the coordination process of the aircraft, i.e., coordinating information and turnaround (arrival and departure) of an aircraft for loading or unloading of the cargo.

• Transfer Agent: Transfer agents are one who operates the vehicle which is used for transferring the baggage from the baggage room to the aircraft or the other place. They are also known as Runner.

• Inbound Runner: Inbound runner works as an in-charge of baggage delivery from an inbound aircraft to the baggage claim room or carousel.

• Mail/Freight Agent: You will be responsible for scanning each package or baggage and then delivering them to the correct or proper aircraft.

• Bag Room Agent: As a bag room agent you will be responsible for sorting the bags or cargos into the carts. Baggage or cargo is delivered by the help of a conveyor belt (belts which help in moving bulk baggage or cargos) to the bag room.

Key Roles and Responsibilities

As an Airline CargoAssistant, you will be engaged in all or some of the following key roles and responsibilities:

• You will be planning the loading of the cargo or baggage into the ULD’s (Unit Load Devices) or bulks for the carriage on the assigned aircraft, according to the priorities given for achieving optimum utilization of capacity.

• You will be required to check that the cargo or the baggage is loaded as per the specified executed load plan, including checking the weight of baggage.

• You will be required to inspect and validate all the relevant documents and also keep a count of goods at every point of – delivery, acceptance, and breakdown.

• You will be required to receive a confirmation from the customer that the goods have been received, and they were dispatched or stored in accordance with the standard procedures.

• You will be required to perform manual and automated data input for ensuring that the data updates into relevant cargo record is done accurately and is verified/completed within time standards.

• You will be required to ensure that the safety of the aircraft is not compromised and the product quality standards are maintained while keeping a high degree of customer service, attentiveness, speed, and control on error rates.

• Enterprising: You should have interests for Enterprising Occupations. Enterprising occupations involve taking initiatives, initiating actions, and planning to achieve goals, often business goals. These involve gathering resources and leading people to get things done. These require decision making, risk-taking, and action orientation.

• Realistic: You should have interests for Realistic Occupations. Realistic occupations involve more practical and hands-on activities than paperwork or office work. Realistic occupations often involve physical activities for getting things done using various tools and equipment. 

Knowledge

• Customer Service: Knowledge about how to provide customer services. This includes understanding customer needs, helping customers to use products and services, answering customer queries, handling customer complaints and grievances, and evaluating customer satisfaction.

• Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, river, or road, or otherwise, including the relative costs and benefits.

Skills

• Critical Thinking: Skills in analysis of complex situations, using of logic and reasoning to understand the situations and take appropriate actions or make interpretations and inferences.

• Active Listening: Giving full attention to what other people are saying, understanding the points being made by others, asking questions, etc.

• Time Management: Skills in prioritizing work, managing time effectively.

• Coordination: Skills in working together with other people to get things done.

• Judgment and Decision Making: Skills in considering pros and cons of various decision alternatives; considering costs and benefits; taking appropriate and suitable decisions. 

Abilities

• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

• Far Vision: The ability to see details at a distance.

• Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

• Selective Attention: The ability to concentrate on a task over a long period of time without being distracted.

• Speech and Language Recognition: The ability to identify and understand the speech and language of another person.

Personality

• You are always or mostly organized in your day-to-day life and activities.

• You are always or mostly a soft-hearted person.

• You are always or mostly helpful to others.

• You are somewhat disciplined in your action and behavior.

• You are friendly and outgoing sometimes, but not always. You prefer the company of people sometimes but not always.

• You are caring, supportive, sympathetic and kind to others sometimes.